FAQ's

Who are Kindred & Kind Ltd? 

Kindred & Kind is an independent business founded by friends Joanne Cusack & Rhian Harding. 

Where is Kindred & Kind based?

We are lucky enough to be based in the grounds of Renishaw Hall, an historic house in North East Derbyshire, England. 

Is your shop open to the public?

Absolutely! Please come to our Stables Shop at Renishaw Hall. We are open all winter Friday - Sunday 12.30pm to 4.00pm and Wednesday to Sunday 10.30am - 4.30pm during the summer season April - October.

What is your environment and ethical policy?

We are a small business and we try to stock as many locally produced products as possible. We have a wide range of jewellery, ceramics and textiles which are handmade in Derbyshire, Yorkshire and Wales. Our skincare and candles are naturally made by hand in the UK and we only deal with businesses who work fairly with communities and have a track record of ethical manufacturing. We have a strong commitment to the environment and where possible we use recycled packaging and source products with the smallest carbon footprint.

What are your T's & C's? 

Orders will be processed exclusively on the basis of the following general terms and conditions (“Conditions”) of Kindred & Kind. Your use of our Website to buy products and services ("Products") from us is governed by these Conditions, our Website's Terms of Use and our Privacy Policy (see below), which you must read and agree to before placing an order.

General Information about us:

Kindred & Kind
The Stables
Renishaw Hall
Derbyshire
S21 3WB
Web: www.kindredandkind.co.uk

We do not belong to any trade organisations, professional bodies or supervisory authorities, nor do we subscribe to any particular codes of conduct. By making an online purchase through kindredandkind.co.uk (”We”), you are agreeing to the following terms & conditions. Please read these carefully before placing your order.

How can I pay?

Payments can be made safely and securely through Paypal. If you do not have a Paypal account you can still pay by card through the Paypal system without registering. Please email: enquiries@kindredandkind.co.uk for queries regarding payments.

Can I return my purchase? 

Of course! If you are not happy with your purchase once it has been delivered to you but it is not faulty or damaged, you may return or exchange the goods within 14 working days of delivery. The product you return must be unused and in the same condition that you initially received it. We can arrange an exchange or alternatively refund you including the cost of the delivery but returns are at your expense.

You are responsible for the safe keeping of the goods and taking reasonable care of them until their return. We do not accept liability for returned goods that have been damaged during transit back to us. Please wrap and package the products thoroughly to avoid any breakages.

What if my order arrives damaged? 

Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged good(s).

For details on how to return your goods, please contact us by e-mail: enquiries@kindredandkind.co.uk. Refunds will be credited with the same payment method as the original purchase.

How accurate are the product pictures? 

We make every effort to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to represent our products as accurately as possible however there may occasionally be variations in colour. Please get in touch if you need any assistance before making your purchase. 

Privacy Policy

This is the privacy notice of Kindred & Kind Ltd.  In this document, "we", "our", or "us" refers to Kindred & Kind Ltd. We are company number 09196940 registered in United Kingdom.  Our registered office is: The Stables, Renishaw Hall, Derbyshire S21 3WB

Introduction

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at enquiries@kindredandkind.co.uk However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means

whether processing (or not processing) might cause you harm

whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business

responding to unsolicited communication from you to which we believe you would expect a response

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to manage business risk

protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

5.1. posting a message our forum

5.2. tagging an image

5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at enquiries@kindredandkind.co.uk

6. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal That page may be branded to look like a page on our website, but it is not controlled by us.

7. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.  We do not keep any personally identifiable information associated with your message, such as your name or email address.

8. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

9. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

9.1. to track how you use our website

9.2. to record whether you have seen specific messages we display on our website

9.3. to keep you signed in our site

9.4. to record your answers to surveys and questionnaires on our site while you complete them

9.5. to record the conversation thread during a live chat with our support team

[We provide more information about the cookies we use in our cookie policy].

10. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

11. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

12. Data may be processed outside the European Union

Our website is hosted in United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

12.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

12.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …]

12.3. we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …]

12.4. we are certified under an approved certification mechanism as provided for in the GDPR

12.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

13. Use of site by children

13.1. We do not sell products or provide services for purchase by children, nor do we market to children.

13.2. If you are under 18, you may use our website only with consent from a parent or guardian

14. How you can complain

14.1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is enquiries@kindredandkind.co.uk

14.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 

14.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

15. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

15.1. to provide you with the services you have requested;

15.2. to comply with other law, including for the period demanded by our tax authorities;

15.3. to support a claim or defence in court.

16. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.If you have any question regarding our privacy policy, please contact us.